Shipping Policy

Effective Date: August 3, 2025

At Innovexa Chemicals LLP, we are committed to delivering your order safely and efficiently. This Shipping Policy outlines how we process, ship, and deliver your orders placed via www.innovexachemicals.com.

1. Order Processing Time

  • All orders are processed within 1–2 business days after confirmation and successful payment.

  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Methods & Delivery Time

We partner with trusted courier services to ensure reliable and timely delivery across India.

 

Please note: Delivery timelines may vary depending on your location and external factors such as weather, courier delays, or regional lockdowns.

3. Shipping Coverage

We currently ship to most locations across India. For remote or non-serviceable areas, we will notify you before processing the order. International shipping is not available at this time.

4. Order Tracking

Once your order is dispatched, you will receive an email and/or SMS with a tracking number and a link to track your shipment in real-time.

5. Delays or Issues

If your order is delayed or undelivered:

  • First, check the tracking link provided.

  • If it shows as delivered but you haven’t received it, please contact us within 48 hours.

  • For other issues, reach out to our support team for assistance.

6. Damaged or Missing Items

If your order arrives damaged or incomplete, please:

  • Take clear photos of the packaging and product

  • Contact us at support@innovexachemicals.com within 48 hours of delivery

  • We will investigate and resolve the issue promptly, either through a replacement or refund

7. Contact Information

If you have any questions or need help regarding your shipment, please contact:

Innovexa Chemicals LLP
Plot No. 688, Sec-69, IMT Faridabad,
HSIIDC Industrial Estate, Haryana – 121004
📞 Phone: +91-9984751896
✉️ Email: support@innovexachemicals.com